Refund, Cancellations & Changes Policy

Last updated: 19 September 2025.

This policy applies to all Weddi packages (Classic and Prestige), add-ons, and the wedding website (“the website”) we create for you.

Plain-English promise: We’ll be fair and transparent. If something goes wrong, we’ll try to fix it. This policy explains when refunds are (and aren’t) possible, how to request one, and what happens if plans change.

Definitions

“Client”, “you” — the couple or authorised purchaser.
“Weddi”, “we”, “us” — the service provider (Konix Labs t/a Weddi).
“Website” — your wedding website designed and set up by Weddi on Wix.
“Work” — all activities Weddi performs (design, setup, content loading, configuration, support).
“Third-party costs” — external costs we pay on your behalf (e.g., Wix Premium plan, domain, mailbox/forwarders, printing for QR table signs, USB keepsake, etc.).
“Kick-off” — when we confirm your order, receive your Design Brief, and begin any work or provisioning.

Cooling-off, Local Laws & Scope

This policy operates in addition to any non-excludable rights you may have under applicable consumer laws in your country (e.g., South Africa’s consumer/e-commerce laws).
Some third parties (e.g., Wix Premium plans) may have their own refund windows (often a short, initial money-back period for new purchases). Those windows are controlled by the third party, can change without notice, and are not guaranteed by Weddi.
Where third-party terms allow a refund to us, we will pass it on to you minus any reasonable admin/bank fees and any non-recoverable costs already incurred.

What’s included in your package (summary)

Classic: Setup using one of our 8 templates; core pages (details, story, RSVP), custom domain setup, custom wedding email/forwarder, RSVP dashboard, 1 year of Wix Core hosting, security, and launch support.
Prestige: Everything in Classic plus “Share the Moment” page (guest image uploads + live gallery), branded QR upload signs, Digital Guestbook, up to one custom section, and priority support.
Add-ons (e.g., USB keepsake) may be purchased separately.

Lead time: After we receive your completed Design Brief and assets, the website is typically ready within 2 weeks (subject to timely content delivery and approvals).

Non-refundable items

These items are non-refundable once purchased/provisioned, regardless of project status:

Wix Premium hosting (annual plan we purchase for your website).
Domain registration/transfer/renewal and DNS services.
Email/mailbox/forwarders where applicable.
Printed or produced materials (e.g., QR table signs, USB keepsakes).
Third-party imagery/fonts/licenses purchased specifically for your website.
Completed labour (time already spent on strategy, design, setup, or content loading).
Expedited/rush fees (if applicable).

Our right to remedy before refund

If you’re unhappy, please tell us first. We’ll make reasonable efforts to remedy (e.g., fix defects, correct errors, or align with the Design Brief). Refunds are considered only after a reasonable opportunity to remedy.

Refund scenarios

Order placed but no work started (no Kick-off and no third-party costs): You are eligible for a full refund of the Weddi service fee.
Kick-off has begun, but no third-party costs have been purchased: You may request a refund of the service fee, minus an administrative fee of R500 and any time already spent on planning or preparation (billed at {{insert rate}} per hour).
Wix plan and/or domain already purchased: These costs are strictly non-refundable. A partial refund of any remaining service fee may be considered, proportionate to the amount of work not yet completed.
Design or build in progress (template styling, content loading, configuration underway): A pro-rata refund may be granted for the portion of work not yet performed. Third-party costs remain non-refundable.
Website delivered for review (pre-launch stage): No refund is available for the service fee, as the agreed work has been substantially completed. We will, however, still honour the included edit round(s). Third-party costs remain non-refundable.
Website launched (live): At this stage, no refunds are available on either the service fee or third-party costs.
Prestige package downgrade to Classic (before Prestige-only features are started): If requested early, we can downgrade your package and either credit the difference towards future services or partially refund the difference (minus admin), provided no Prestige-only work has begun.
Event/date change (postponement): Refunds are not available for changes in wedding dates. We will, however, reschedule the build and launch within a reasonable timeframe. A change fee may apply if the new scope or timing significantly differs from the original agreement.
Change of template after styling begins: No refund is available for work already performed. Restyling into a new template can be arranged at our standard rate, or potentially drawn from your included edit round if applicable.

Note: “Work performed” includes planning, comms, configuration, design/styling, dataset setup, form logic, dashboard/report setup, and QA.

Wix Premium plan (hosting) specifics

Your package includes 1 year of Wix Core hosting. Once we purchase/assign that plan to your website, it is non-refundable to you through Weddi.
If Wix offers a limited money-back window for first-time plan upgrades and we’re still within that window, we’ll attempt to cancel and pass any returned funds to you minus bank/admin charges. This is not guaranteed and depends entirely on Wix’s terms and timing.
Cancelling your project with Weddi does not automatically cancel third-party services. If you wish to keep using the website independently, we can transfer ownership (see §12).

Client responsibilities that affect refunds

Delays or issues caused by the following do not qualify for a refund:

Late or incomplete content (text, high-res imagery, details for forms).
Slow approvals or unavailability for feedback.
Changes in event details (venue, date, program) after work begins.
Requests that materially alter the agreed scope (e.g., complex custom features not in your package).
Violation of acceptable-use (e.g., illegal, offensive, or infringing content). We may suspend the website until resolved.

Revisions & acceptance

Your package includes one round of edits (Classic) or one round + priority support (Prestige).
Revisions must align to the original Design Brief and package features.
If we don’t hear from you within 7 calendar days after we present a milestone (e.g., styled template, pre-launch preview), we may treat the milestone as accepted and progress to launch.

Post-launch support, maintenance & renewals

Classic: 7 days of post-launch email support for minor corrections.
Prestige: priority support + one round of post-launch updates within 14 days.
Annual renewals (hosting/domain/email) are chargeable; early termination does not entitle you to a pro-rata refund on unused time.

“Share the Moment” (Prestige) & uploads

Prestige includes a guest uploads page and a live gallery.
You may only choose instant publish. In instant mode, guests’ uploads appear immediately; Weddi is not responsible for guest-submitted content.
We may remove or disable content/features that breach law, platform policy, or our acceptable-use standards. No refund applies for such removals.

Ownership, transfer & cancellations

You own your content (text, images you supply).
We own our templates, styling systems, and internal libraries; you receive a license to use them on your website.
On full payment, we can transfer site ownership to your Wix account upon request. Outstanding balances must be settled before transfer.
If you cancel after kick-off, see the Refund matrix in §6.

Force majeure & postponements

If events outside either party’s control (e.g., power failures, platform outages, illness, civil unrest) delay delivery, timelines move accordingly. We will act reasonably to mitigate delays. Refunds do not apply in force-majeure situations.

Chargebacks & non-payment

Initiating a chargeback without first attempting resolution may result in immediate suspension of the website and services until resolved.
If a chargeback is reversed in our favour, we may invoice bank/processing fees and admin time.

How to request a refund or change

To request a refund, downgrade, or cancellation, email info@weddi.co.za with:

Order number and package,
Your full name and contact number,
Reason for request,
Whether you wish to keep any third-party services (hosting/domain),
Whether you want ownership transferred to your Wix account.

Response time: We aim to acknowledge within 2 business days and resolve within 7–10 business days (dependent on third parties). Refunds, where approved, are issued to the original payment method.

Policy updates

We may amend this policy to reflect changes in law, platform terms, or our services. The version published on our website is the binding version.

Questions

We’re here to help. Contact us at info@weddi.co.za for any questions before you purchase.